Return Policy

Web Orders Return Policy

Please get in touch via email if you have any queries regarding your order at;

sales@stewartandgibson.com

 How many days do I have to return a product?

The Consumer Contracts Regulations 2013 say:

• 14 days - After receiving your goods, in most cases, you can change your mind and get a full refund.

*Your consumer Rights are not affected.* 

Condition of returned items.

Any return is subject to the following conditions:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Orders which are cut, made to measure or mixed to your requirements cannot be exchanged or refunded.
• For hygiene reasons, Rodent Traps / Baits cannot be returned if used or opened.

*Returned items are eligible for a full refund, however if we find the item has been used and not in the original packaging, a 20% restocking/administration fee may be deducted from the total amount paid.

Returns are payable by the customer unless we have advised otherwise, all returns can be sent to:-